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FAQS

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TGW is a lottery game that offers players a chance to win various prizes through ticket sales and random draws.

To participate, you must purchase a ticket through an authorized agent or online and meet the eligibility requirements.

Participants must be at least 18 years old and legally allowed to participate in the game according to the applicable laws of their jurisdiction.

Ticket prices may vary. Please refer to the game’s promotional materials or contact an authorized agent for current pricing information.

Yes, you can purchase multiple tickets for a single draw to increase your chances of winning.

Winners will be announced on TGW’s website and social media channels. You may also receive email, SMS, or telephone notifications if you’re a winner.
To claim your prize, you must present the winning ticket and any required documentation within 90 days of the result announcement at the TGW office during business hours (9am to 6pm).
Prizes may include cash, merchandise, or other valuable items, as described in the game’s promotional materials.
No. A ticket bought in your name and ID card cannot be transferred.
TGW is not responsible for lost, stolen, or damaged tickets. You must present a valid winning ticket to claim your prize.close of sale, or 72 hours before the draw time.
An issued ticket can only be canceled under specific circumstances, such as if it is issued in error, unreadable, incomplete, or has incorrect entries.
To cancel a ticket, return it to an authorized TGW agent within 30 minutes of purchase or before the

No, ownership of a ticket or prize is not transferable.
Unauthorized use of credit/debit cards is prohibited, and TGW reserves the right to void any winnings if fraudulent activity is detected.
Yes, as long as you meet the eligibility requirements and your jurisdiction allows participation in lottery games.
Draws take place on specific dates, which may be monthly or quarterly. Please refer to the game rules for the current draw schedule.

Yes, the draw process will be broadcast live on TGW’s website and social media channels.

You can contact TGW customer service by email at [email protected] or by phone at +234 (0)9070000222.
TGW is not liable for any loss incurred due to technical errors, and any affected entries may be voided at its discretion.
Winning numbers are selected using an electronic random number generator during the draw process.
Unclaimed prizes will be forfeited after the 90-day period has elapsed.
Yes, you can purchase tickets in advance for future draws, as long as they are available for sale.
TGW takes data privacy seriously and employs measures to protect your personal information. However, it is your responsibility to ensure that the personal details you provide are accurate.
Follow TGW on its social media channels and visit the website regularly for updates on news, promotions, and upcoming draws.
There is no specific limit on the number of tickets you can purchase, but TGW reserves the right to monitor participant activity for irregular entry and bad faith.
A TGW employee will validate the ticket according to the laid-down validation procedure and may verify the ticket’s authenticity to ensure it is valid and presented by the rightful owner.
Participants who engage in fraudulent activities may have their winnings voided, tickets canceled, and accounts closed. They may also be subject to criminal prosecution.
Yes, you can choose your own numbers when purchasing a ticket, but make sure they are entered correctly on the ticket.
Contact TGW’s customer service to report the issue, and they will assist you in verifying your purchase.
No, once a ticket is purchased, the numbers cannot be changed

Yes, groups can participate in TGW. However, TGW reserves the right to monitor participant activity and take appropriate action against any group suspected of collusion or unethical behavior.

Report the issue to TGW’s customer service or an authorized agent immediately to address the problem.

Prize taxes may vary based on the prize type and applicable laws. Consult a tax professional for advice on your specific situation.

Yes, past draw results will be available on TGW’s website and authorized agent outlets.

To become an authorized agent, please contact TGW’s customer service for more information on the application process.
Report any suspicious activity to TGW’s customer service immediately, and they will investigate the mat
While you can play TGW without revealing your identity to the public, you must provide accurate personal information to TGW when purchasing tickets and claiming prizes.

Authentic tickets will have unique serial numbers, barcodes, and security features. If in doubt, contact TGW’s customer service for assistance.

The odds of winning depend on the number of entries, the prize structure, and the game’s rules. Specific odds for each prize category will be available in the game’s promotional materials.
Yes, you can gift a TGW ticket to someone else, but the original purchaser remains responsible for the ticket’s accuracy and security.
Refunds are not typically available for purchased tickets unless there are specific circumstances, such as technical errors or incorrect entries.
TGW uses an electronic random number generator to select winning numbers, and the draw process is overseen by an independent auditor to ensure transparency and fairness.
No, ticket serial numbers are randomly generated and cannot be chosen by participants.
In the event of a postponement or cancellation, TGW will announce the new draw date or provide further instructions to participants.
To stay safe, always use a secure internet connection, keep your login credentials confidential, and monitor your account for any suspicious activity.
Subscription options may be available, depending on the game rules and promotional materials. Contact TGW’s customer service for more information.

Users must be 18 years or older to use the TGW website or mobile app, and must follow the terms and conditions outlined by TGW.

In case of any discrepancy, the numbers recorded by TGW’s server will be considered the final and accurate numbers.

Yes, registered users can access their transaction history and winnings by logging into their accounts on the TGW website or mobile app.